Privacy Policy
This Privacy Policy explains how NBN West EOOD collects, uses, and protects your personal data in accordance with applicable data protection regulations, including the GDPR.
Last Updated 2024
GDPR Compliant
1. Data Controller
Responsible Entity
NBN West EOOD
Dunav 35
1000 Sofia, Bulgaria
Dunav 35
1000 Sofia, Bulgaria
For any questions or requests related to the processing of your personal data, you may contact us directly at the address above or via the email provided.
Our Commitment
As the data controller, NBN West EOOD is fully responsible for the lawful, fair, and transparent processing of your personal data. We take this responsibility seriously and are committed to upholding your rights at every stage of data handling.
We act in compliance with the General Data Protection Regulation (GDPR) and all applicable Bulgarian and European data protection laws.
2. Types of Data Collected
We collect only the personal data that is necessary to provide our services and respond to your inquiries. The following categories of data may be gathered during your interaction with our website or services.
Contact Information
Your name, email address, and company name may be collected when you reach out to us or submit a form. This allows us to identify and communicate with you effectively.
Form Submissions
Information submitted via contact forms — including those managed through Typeform — such as your message content, preferences, or specific requests you wish to communicate.
Technical Data
Automatically collected technical information including your IP address, browser type, device model, and operating system. This data is used to ensure proper website functionality.
3. Purpose of Data Processing
Your personal data is processed exclusively for clearly defined and legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.
Responding to Inquiries
We process your contact details to respond promptly and accurately to your questions, requests, and messages submitted through our website or directly via email.
Service Information
We use your data to provide relevant, tailored information about our services, ensuring you receive communications that are meaningful and appropriate to your interests.
Business Communication
We may follow up on prior conversations or interactions for business purposes, maintaining a professional and ongoing relationship with our clients and partners.
Website Improvement
Where analytics tools are enabled, we may use technical data to analyze site performance, understand visitor behavior, and improve the overall user experience on our platform.
4. Legal Basis for Processing
All processing of personal data carried out by NBN West EOOD is grounded in one or more lawful bases as defined under Article 6 of the GDPR. We do not process your data without a valid legal justification.
User Consent
Where you have explicitly agreed to the processing of your personal data — for example, by submitting a contact form — we process your data on the basis of your freely given consent. You may withdraw consent at any time.
Legitimate Interest
We may process data based on our legitimate interest in conducting business communication and maintaining professional relationships, provided this does not override your fundamental rights and freedoms.
Pre-Contractual Measures
When you request information about our services with the intention of entering into a contract, we may process your data as part of the steps necessary prior to formalizing that agreement.
5. Data Storage & Retention
We store your personal data securely and retain it only for the period necessary to fulfill the purposes described in this policy. Once data is no longer required, it is securely deleted or anonymized in accordance with applicable regulations.
Our data retention practices are regularly reviewed to ensure we are not holding information longer than is strictly necessary. Storage is handled using appropriate technical infrastructure that meets current security standards.
Data is never retained beyond the period required to fulfill its original purpose or comply with legal obligations.
6. Data Sharing
NBN West EOOD does not sell your personal data under any circumstances. However, to operate our services effectively, we may share your data with carefully selected and trusted third-party providers. All such providers are contractually bound to handle your data in compliance with applicable data protection laws.
Typeform
We use Typeform to manage and process contact form submissions. Typeform acts as a data processor on our behalf and is compliant with GDPR requirements, ensuring your form data is handled securely.
Hosting & Infrastructure
Our website and digital assets are hosted by infrastructure providers who maintain high standards of security and data protection. These providers have access only to the data necessary to deliver their services.
CRM & Internal Tools
We may use CRM or internal business tools to manage client relationships and communications. Access to personal data within these tools is restricted to authorized personnel only.
7. International Data Transfers
Processing Outside the EU
Some of our third-party providers may process data in countries outside the European Union or European Economic Area. In such cases, we ensure that appropriate safeguards are in place to protect your personal data at all times.
Transfers are conducted in compliance with Chapter V of the GDPR, utilizing mechanisms such as Standard Contractual Clauses (SCCs) approved by the European Commission.
What This Means for You
Even when your data is processed outside the EU, you retain all rights granted under the GDPR. We ensure that any international transfer is subject to an equivalent level of data protection as would apply within the European Union.
- Standard Contractual Clauses (SCCs) applied where required
- Only reputable, GDPR-aware providers are engaged
- Regular review of transfer mechanisms and provider compliance
- You may request details of specific transfers at any time
8. Your Data Rights
Under the GDPR, you are entitled to a comprehensive set of rights regarding your personal data. NBN West EOOD is committed to honoring these rights promptly and transparently. All requests can be submitted to info@nbn-west.com.
1
Right of Access
You may request a copy of the personal data we hold about you, along with information on how it is being processed.
2
Correction & Deletion
You have the right to request that inaccurate data be corrected, or that your data be deleted where it is no longer necessary for its original purpose.
3
Restrict Processing
In certain circumstances, you may request that we limit the way in which your personal data is processed while a dispute or review is pending.
4
Object to Processing
You may object to the processing of your personal data based on legitimate interest, including processing for direct marketing purposes.
5
Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
9. Security
We take the security of your personal data seriously. NBN West EOOD implements appropriate technical and organizational measures designed to prevent unauthorized access, accidental loss, disclosure, or destruction of your data.
Our security practices are regularly reviewed and updated to reflect evolving best practices and any changes in the threat landscape. These measures include, but are not limited to:
- Encrypted data transmission via HTTPS
- Access controls and authentication measures
- Regular security assessments and audits
- Staff training on data protection obligations
10. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our data processing practices, applicable laws, or the services we offer. We encourage you to review this page regularly to stay informed.
Where changes are significant, we will make reasonable efforts to notify affected users. The date of the most recent revision will always be clearly indicated at the top of this document.
Continued use of our website following any update constitutes acceptance of the revised Privacy Policy.
Contact Us About Your Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please do not hesitate to get in touch. Our team is ready to assist you in exercising your rights and clarifying any aspect of our data practices.
📧 Email Us
info@nbn-west.com
We aim to respond to all data-related inquiries within 30 days.
We aim to respond to all data-related inquiries within 30 days.
📍 Postal Address
NBN West EOOD
Dunav 35, 1000 Sofia
Bulgaria
Dunav 35, 1000 Sofia
Bulgaria
⚖️ Supervisory Authority
You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence.